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ITSM
Dive into the essentials of IT Service Management (ITSM) with our concise course. Understand core concepts, master top frameworks like ...
ITIL, and ensure seamless IT operations. As the digital era demands excellence, our ITSM course positions you at the forefront of IT service leadership.
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Venture into the realm of IT Service Management (ITSM) with our comprehensive course designed for modern IT professionals. ITSM is pivotal in orchestrating efficient IT processes and delivering unparalleled service in today’s digital landscape. Course Highlights:
- Core Principles: Delve into the foundational concepts of ITSM, understanding its significance in optimizing IT operations.
- Frameworks & Best Practices: Explore renowned frameworks like ITIL, ensuring your knowledge aligns with global standards.
- Process Design & Implementation: Grasp the intricacies of designing, deploying, and refining IT service processes tailored to diverse business needs.
- Real-world Scenarios: Engage with case studies that exemplify ITSM challenges and solutions in action.
Elevate your IT career by mastering the strategies and techniques that drive seamless IT services, ensuring both operational excellence and unmatched user satisfaction. ✨ Embark on your ITSM journey. Enroll now and champion IT service excellence! ✨
Introduction to IT Service Management
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1ITSM DemoVideo lesson
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2Understanding IT Service ManagementVideo lesson
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3Ticketing Tools OverviewVideo lesson
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4Service DeskVideo lesson
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5Lifecycle of Incident ManagementVideo lesson
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6Incident ManagementVideo lesson
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7Incident Management Part-2Video lesson
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8RACI MatrixVideo lesson
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9Introduction to KPI'sVideo lesson
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10KPI's in Major Incident ManagementVideo lesson
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11Notification Content and SLA IntroductionVideo lesson
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12Major Incident Management LifecycleVideo lesson
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13Problem ManagementVideo lesson
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14Change ManagementVideo lesson
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15Realtime ScenarioVideo lesson
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16Realtime Scenario - Part 2Video lesson
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17Technical Interview QAVideo lesson
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18Understanding Customer EnvironmentVideo lesson
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19MIM Process FlowVideo lesson
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Course details
Duration
40+
Lectures
19
Video
2
Level
Beginner
1 Month
Laptops
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